Refund policy
If it doesn't work, you don't pay.
Simple. If a KnackPack skill — ready-made or customized — doesn't do the job, reply to your purchase email within 30 days and we'll refund what you paid. No questions, no forms to fill out, no "please describe the issue."
What "doesn't work" means
You installed the skill in Claude (or wherever you use it), tried it on the job it was built for, and it produced something you wouldn't hand to a parent / customer / prospect. Or it didn't trigger the way the description said it would. Or you uploaded a customized skill and it ignored your context. Any of that counts.
You also don't have to justify it. "It's not what I expected" is a fine reason. The 30 days is so we don't argue, not so you have to prove anything.
How to ask
Reply to your purchase confirmation email (or email [email protected]) from the address you used to buy. Include your order number if you have it handy; we'll find it either way.
We process refunds through Stripe to the original card. Most clear within 2–5 business days, depending on your bank.
What happens to the skill
We don't track installs, so we trust you to delete the .zip and remove the skill from Claude when you request the refund. If you change your mind later, just buy it again.
What this doesn't cover
Things that aren't our skill — Claude itself being down, a plan tier you don't have access to, broader AI policy changes from Anthropic — aren't refundable but also aren't your fault. If anything in that bucket blocks you from using a skill you bought, email us anyway — we'll figure something out.
Custom-built skills (Tier 3, when those start shipping) follow a different process spelled out at quote time. The 30-day refund still applies to the finished work, not to development time on something you commissioned and approved.
Questions? [email protected].